Transforming Your Elevator Communications
Why Emergency Communication in Elevators Matters
Emergency communication is important to allow communication with either trapped or distressed passengers within the elevator. 2019 two-way video and text provides people who are unable to communicate verbally with the ability to interface with the 24/7 call centre. In addition, it provides the ability to remotely view the entire floor area of the elevator to ensure the cabin is clear of any concerns.
Types of Emergency Communication Systems in Elevators
1. Alarm Bell (Legacy)
The earliest emergency communication tool was a simple alarm bell. Pressing a button would ring a bell, alerting others nearby of an issue. However, if no one was around to hear it, this system provided limited value.
2. Audio Communication (Standard)
Today’s standard system includes an audio link to a 24/7 emergency response center. By pressing a button, passengers can speak directly with a live operator.
3. Two-Way Video and Text (Modern – ASME A17.1-2019)
The most recent advancement allows two-way video and text messaging. This is especially beneficial for those unable to speak, such as individuals who are deaf or have medical conditions that prevent verbal communication.
How the Two-Way Video Communication System Works
This system can be installed during new construction, as part of a modernization, or as a standalone upgrade. It includes:
- Camera
- Screen
- “Yes” and “No” buttons for basic interaction
When a passenger presses the emergency button, the operator is alerted and can establish a video connection to the elevator. The operator may ask simple questions like “Are you okay?” which the passenger can respond to using the buttons. If there’s no response, the operator can visually inspect the cabin and determine if further action is needed.
This setup ensures emergency responders are better informed and can take the appropriate action quickly.
When Are These New Requirements Enforced?
Requirements vary depending on location:
Mandatory in Modernizations or New Installations: Alberta, Newfoundland, Northwest Territories, Nova Scotia, Ontario, Quebec, and Yukon.
Not Yet Enforced (But Coming Soon): British Columbia.
Currently Not Required: All other provinces.
Note: Local exceptions may apply. Always confirm with your regional elevator safety authority.
What Are the Costs?
New Installations:
Cost is typically included in the price of the elevator.
Modernizations:
Adding two-way video communication during modernization usually costs around $10,000.
Standalone Upgrades:
These range from $20,000 to $30,000 depending on the building and system complexity.
Ongoing Monthly Costs:
Internet service for each elevator.
24/7 monitoring fees.
Video system access: About $20/month per elevator.
Additional Considerations:
There are multiple suppliers for video systems, which can be challenging for property managers with several buildings.
You’ll need to plan long-term for:
Network security
Video content access policies
Compliance with code and privacy regulations
Final Thoughts
Two-way video and text emergency communication is no longer just a best practice — it’s becoming the standard across Canada. Whether you’re planning a new elevator installation or upgrading an older one, understanding the technical, regulatory, and financial aspects of this system is key to keeping your passengers safe and your buildings compliant.